FAQ

How do I purchase a package?

Add a package to your cart and checkout.  You can use a variety of payment methods, including even your Amazon account.  You will be able to immediately use the package on your mobile device.  

What happens after I purchase?
After purchasing you'll see a button on the final order checkout page. Click this button to finish setting up your account. You'll also receive an email with the same button.

When visiting participant tasting rooms, open app.seeker.co and navigate to "My Account."  Click, "View Package" to open the package on your smartphone or mobile device and visit the page of that particular location.  Staff will push the "Redeem" button on that page and offer you the featured item.  TO REDEEM THIS PROMOTION AT EACH WINERY YOU MUST USE YOUR SMARTPHONE OR MOBILE DEVICE!

Can I redeem this promotion with a printed paper?  
No, you must use your smartphone or mobile device.  

Can I refund the package?
If you have not redeemed any items in your package(s) you can receive a refund within 15 days of purchase.  

How do I redeem my featured items?
Show staff at tasting room what particular item you want to redeem.  They must tap the “Redeem” button on your smartphone or mobile device to complete the transaction.  They will then hand you your item.

I'm planning on bringing a group. Can I get special treatment?
Notify Seeker about your group!  We will tell the participant wineries you will be coming so they can prepare necessary staff and seating, as well as provide special accommodations. 

What do I do if the winery or brewery does not have the specific item listed anymore?
Substitutions can happen and should be expected!  Wine and beer are constantly changing products, and as such the exact item listed in the package may not be what is offered at the time of redemption.  If the product is out of stock, the winery will offer an item that is of equal or greater value. 

How do I view my included items?
Login to your account on Seeker.co and select "My Account."  Your remaining items will be shown.  If you have already redeemed an item, it will no longer be available to you.

What if I accidentally press the redeem button?
That item will no longer be available to you.

When do my items expire?
One year from time of purchase.

Will I get notified when my package is about to expire?
We will send a notification 30 days before your package is set to expire.  

Can I buy multiple packages at one time?
Yes, you can buy multiple packages at one time.  You can manage whether you give the package to other people or use them yourself in, "My Account."  

Can I share my account with someone?

Each Seeker account is associated to an individual.  As packages and deals are managed on your mobile device you should not share your account login with others.  However, if you would like to purchase the package for two people to share together when wine tasting at the same time, that's fine.  Please do not ask the wineries to SPLIT your glass, or to give you two types of wine!

What if I do not redeem all of my items before they expire?
This is a limited time offer, but we do give you a year from time of purchase to visit all of the locations.

Do I need to tip my servers?
It is recommended that you tip your servers in a similar manner that you would normally for that particular service.  GRATUITY IS NOT INCLUDED IN THE PACKAGE.

I'm traveling international and don't have cell data, do all locations have Wifi?Most spots do have Wifi but some do not. Contact us and we'll provide you with one of our prepaid phones to navigate the area and use Seeker.  

Question still not answered?
Send Seeker customer concerns an email at info@seeker.co.  Someone should respond quickly to address your question.